FAQ
If you have questions about my cleaning process, or my overall method of operation, please read through all of the information below to see if those questions are answered, and to learn more about Agenda Carpet Cleaning and what to expect as a client.
I'd like to schedule a cleaning. How do I do that?
If you'd like to schedule a cleaning and book with Agenda, just click here.
What forms of payments do you accept?
If you're a Residential customer, I accept cash or credit/debit cards. If you're a Commercial customer, I can accept a check as well. I do not accept money orders, or any other forms of payment.
When is payment due?
If you're a Residential customer, payment is due immediately upon completion of the job. If you're a Commercial customer, payment is due per the terms of the invoice.
Do you give quotes over the phone?
I can't give a quote on a location that I have not seen. After I perform a Walk Through Inspection you will be presented with an exact rate.
Do you move furniture or other items?
No I do not. There is too much risk and liability involved with moving other people's property. Clearing the work area, and a pathway to the work area, of all furniture/obstacles/obstructions, pets/service animals/etc, is the responsibility of the client. Please make sure that all of your pets and things are out of the way prior to my arrival. I will clean around furniture if it's there, but I will not move it. I appreciate your understanding.
I have a dog/cat/other animal roaming freely in my home. Is this OK?
Please make sure that all of your pets are relocated, or otherwise securely locked away, in a location I will not be working at, prior to my arrival. I appreciate your understanding.
I have Stains or Odors in my carpet. Can you guarantee they will be removed with cleaning?
No. There is no guarantee that any stains or odors can or will be removed because numerous factors come into play. Stains and Odors will be treated on a per case basis. Stain and Odor Treatments cost extra. If a stain is severe enough, it may require you to have the carpet patched or dyed. If an odor is severe enough, it may require you to completely replace the carpet, padding, and even the sub-floor beneath. At this time, Agenda Carpet Cleaning does not do repair work, restoration, or installation.
What does Agenda Carpet Cleaning consider as a room?
An average size Bedroom or Dining Room is considered to be 200 square feet or less. Anything bigger than that, and extra charges will apply. An average size Living Room is considered to be 300 square feet or less. Anything bigger than that, and extra charges will apply. Living Room/Dining Room combos or any other type of Room Combo's will be treated as separate rooms, and they will be charged for accordingly.
What is your Minimum Rate price?
The minimum rate is whatever it costs to clean the designated area. Building and maintaining a business is expensive; chemicals, machinery, cleaning supplies, pads, business registration, insurance, gasoline, vehicle maintenance and upkeep, business cards, flyers, and other marketing and advertising needs, websites, tools, clothing, time, labor, and more all cost money that comes straight from the business itself, and I run this business on my own. I appreciate your understanding.
What is a Standard Cleaning?
A Standard Cleaning is just the pre-vacuuming and basic cleaning process itself. It does not include Stain or Odor treatment at all. Stain and Odor treatments cost extra. Stains are charged per individual stain. Odor Treatment is charged per 200 square foot area.
How long does it take to clean?
That depends on the condition of the carpet. This can vary from room to room. The more soiled the carpet is, the longer it typically takes.
How long does it take for my carpets to dry?
Your carpets will typically be dry within 1 to 2 hours on average. If you leave some fans on or otherwise have some airflow circulation in the home, the drying time can be faster than that. Once your carpet is dry, you can start enjoying it once again. Unlike steam cleaning, you don't have to wait 4 to 8 hours or more.
Do I have to be home for you to clean my carpet?
No, you do not have to be home for me to clean your carpet as long as I am able to make entry and perform the cleaning process. However, in order for me to clean your home without you being there, you will have to pay me ahead of time with cash, or a credit/debit card before any cleaning can take place.
Are your cleaning products really safe?
Yes. The cleaning solutions I use are safe, and people and pet friendly. My cleaning solutions are non-toxic, biodegradable, and hypoallergenic.
Do you have to park in my driveway?
Yes please. If possible, please leave me enough space in your driveway so that I can park as close as possible to the nearest entry point of your home. This will help to speed up the overall cleaning time because I do have equipment and supplies that need to be moved during the cleaning process.
What cities or areas do you serve?
I serve Lawton, Oklahoma. If you live outside of Lawton, I still might be able to serve you. I'd just have to learn more about your location, and the work required, and there will be a fuel surcharge. More than likely, there would need to be more than one single job scheduled for long distance trips. At this time I do not serve Ft. Sill or any areas on base. I apologize for any inconvenience this may cause you.
Click here to see Terms and Conditions.